Privacy policy

Protecting the security and privacy of your personal information is important to Norm Engineering. This policy sets out how Norm Engineering manages personal information in compliance with applicable laws on privacy, data protection and data security.

1. How we collect and hold personal information related to your use of our websites, applications and online platforms

Categories of personal information processed, purpose of the processing

When visiting Norm Engineering’s websites, applications or online tools (each a “Norm Engineering Online Offering”), Norm Engineering may collect and process the following personal information about you:

• Personal information that you actively and voluntarily provide via the Norm Engineering Online Offering (e.g., when registering, contacting us with your inquiries or participating in surveys, etc.), including name, e-mail address, telephone number, information submitted as part of a support request, comments or forum posts, etc.; and
• Information that is automatically sent to us by your web browser or device, such as your IP-address, device type, browser type, referring site, sites accessed during your visit, the date and time of each visitor request.

How personal information is stored and secured: To protect your personal information against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access, Norm Engineering uses technical and organizational security measures.

Norm Engineering may store your personal information in hardcopy documents or electronically. In most cases, we use password protected electronic databases maintained at our own sites, or that of a service provider, possibly involving a cloud hosting service. Backups of electronic information may be stored offsite. Hard copy information is generally stored in our offices, which are secured to prevent entry by unauthorized people. Your personal information may be stored indefinitely until you advise you would like it removed or destroyed, however we may de-identify or destroy it earlier as required by law.

Over time, data is archived and may be stored by a third-party secure storage provider. Where personal information is stored with a third party, we have arrangements in place requiring those third parties to comply with privacy laws. We take reasonable steps to protect the privacy and security of that information, but we are not liable for any unauthorized access, disclosure or use.

Purpose

We collect, hold, use and disclose your personal information for the following purposes:

• To provide the Norm Engineering Online Offering’s services and functions and to administer your use of the Norm Engineering Online Offering;
• To verify your identity (if you registered for a Norm Engineering Online Offering);
• To answer and fulfill your specific requests;
• To send you marketing information or to contact you in the context of customer satisfaction surveys as further explained in Section 3; and
• As reasonably necessary to enforce the applicable terms of use, to establish or preserve a legal claim or defense, to prevent fraud or other illegal activities, including attacks on Norm Engineering’ information technology systems.
• Generally the legitimate interest pursued by Norm Engineering in relation to our use of your personal information is the efficient performance or management of your use of the Norm Engineering Online Offerings.

Cookies

We may use cookies within Norm Engineering Online Offerings.

It is recommended that you block and object to the use of other third party cookies and the processing of data collected by cookies.

Google Maps

In order to offer you certain location-based functions, some Norm Engineering Online Offerings may use “Google Maps” (e.g. to let you obtain directions to your local Norm Engineering point of contact). When you use Google Maps google will process personal data which may include, inter alia, your device’s IP address and your location. Location data can only be processed if you granted permission to access, or actively provided your location data within the relevant Norm Engineering Online Offering.

The data controller responsible for the processing of your personal data in connection with Google Maps is Google; Google’s privacy notice can be found at https://www.google.com/policies/privacy.

Links to other websites

This Privacy Notice applies only to Norm Engineering Online Offerings and not to other websites or applications operated by third parties. We may provide links to other websites and applications which we believe may be of interest to you. Norm Engineering is not responsible for the privacy practices of such other websites or applications.

Mobile Applications

Some applications of Norm Engineering that you can download to your mobile device (“Mobile Apps”) have their own Privacy Notices. These Privacy Notices are made available to you in the respective App Store before you download the Mobile App and within the respective Mobile Application itself. The Privacy Notices for Norm Engineering’ Mobile Apps are also published here.

2. How we collect and hold personal information related to your business relationship with Norm Engineering

Categories of personal information processed, purpose of the processing

In the context of the business relationship with Norm Engineering, Norm Engineering may collect and process the following categories of personal information of contact persons at (prospective) customers, suppliers, vendors, employees and partners (each a “Business Partner”):

• Contact information, such as full name, work address, work telephone number, work mobile phone number, work fax number and work email address;
• Payment data, such as data necessary for processing payments and fraud prevention, including credit/debit card numbers, security code numbers and other related billing information;
• Further information necessarily processed in a project or contractual relationship with Norm Engineering or voluntarily provided by the Business Partner, such as personal data relating to orders placed, payments made, requests, and project milestones;
• Personal data collected from publicly available resources, integrity data bases and credit agencies; and
• If legally required for Business Partner compliance screenings: date of birth, ID numbers, identity cards and information about relevant and significant litigation or other legal proceedings against Business Partners.

How personal information is stored and secured: To protect your personal information against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access, Norm Engineering uses technical and organizational security measures.

Norm Engineering may store your personal information in hardcopy documents or electronically. In most cases, we use password protected electronic databases maintained at our own sites, or that of a service provider, possibly involving a cloud hosting service. Backups of electronic information may be stored offsite. Hard copy information is generally stored in our offices, which are secured to prevent entry by unauthorized people. Your personal information may be stored indefinitely until you advise you would like it removed or destroyed, however we may de-identify or destroy it earlier as required by law.

Over time, data is archived and may be stored by a third party secure storage provider. Where personal information is stored with a third party, we have arrangements in place requiring those third parties to comply with privacy laws. We take reasonable steps to protect the privacy and security of that information, but we are not liable for any unauthorized access, disclosure or use.

Purpose

Norm Engineering may process the personal information for the following purposes:

• Communicating with Business Partners about products, services and projects of Norm Engineering or Business Partners, e.g. by responding to inquiries or requests or providing you with technical information about purchased products;
• Planning, performing and managing the (contractual) relationship with Business Partners; e.g. by performing transactions and orders of products or services, processing payments, performing accounting, auditing, billing and collection activities, arranging shipments and deliveries, facilitating repairs and providing support services;
• Administrating and performing surveys, marketing campaigns, market analysis, sweepstakes, contests, or other promotional activities or events;
• Conducting surveys and direct marketing activities as further explained in Section 3;
• Maintaining and protecting the security of our products, services and websites, preventing and detecting security threats, fraud or other criminal or malicious activities;
• Ensuring compliance with legal obligations (such as record keeping obligations), export control and customs, Business Partner compliance screening obligations (to prevent white-collar or money laundering crimes), and Norm Engineering policies or industry standards; and
• Solving disputes, enforce our contractual agreements and to establish, exercise or defend legal claims.

Generally, the legitimate interest pursued by Norm Engineering in relation to our use of your personal data is the efficient performance or management of our business relationship with you.

3. Processing of personal data for customer satisfaction surveys and for direct marketing

Where and as permitted under applicable law, Norm Engineering may process your contact information for direct marketing purposes (e.g. trade show invitations, newsletters) and to carry out surveys, in each case also by e-mail. You may object to the processing of your contact data for these purposes at any time by writing to marketing@normeng.com.au or by using an opt-out mechanism provided in the respective communication you received.

4. Transfer and disclosure of personal information

Norm Engineering may transfer your personal information to:

• other Norm Engineering companies or third parties - e.g. sales partners or suppliers - in connection with your use of the Norm Engineering Online Offerings or our business relationship with you;
• third parties which provide IT services to Norm Engineering and which process such data only for the purpose of such services (e.g., hosting or IT maintenance and support services); and/or
• third parties in connection with complying with legal obligations or establishing, exercising or defending rights or claims (e.g., for court and arbitration proceedings, to law enforcement authorities and regulators, to attorneys and consultants).

Overseas Disclosures

Personal information published by you on Norm Engineering Online Offerings (such as chat rooms or forums) may be globally accessible to other registered user of the respective Norm Engineering Online Offering. 

5. Retention Periods

Unless indicated otherwise at the time of the collection of your personal information (e.g. within a form completed by you), we erase your personal information if the retention of that personal information is no longer necessary (i) for the purposes for which they were collected or otherwise processed, or (ii) to comply with legal obligations (such as retention obligations under tax or commercial laws).

6. Consent and Withdrawal of consent

By using Norm Engineering Online Offerings you consent to the collection, processing and use of personal information by Norm Engineering. You have the right to withdraw the consent at any time with future effect, i.e. the withdrawal of the consent does not affect the lawfulness of processing based on the consent before its withdrawal. If the consent is withdrawn, Norm Engineering may only further process the personal data where there is another legal ground for the processing.

7. Your rights

You may contact the Data Privacy Contact as set out in paragraph 8 below to exercise your legal rights which may include to:

• Obtain from Norm Engineering confirmation as to whether or not personal information concerning you is  being processed, and where that is the case, gain access to that personal information;
• Obtain from Norm Engineering the correction of inaccurate personal information concerning you;
• Obtain from Norm Engineering the erasure of your personal data;
• Obtain from Norm Engineering restriction of processing regarding your personal data;
• Data portability concerning personal data, which you actively provided; and
• Object, on grounds relating to your particular situation, to processing of personal data concerning you.

8. Privacy Complaints

The Norm Engineering Management Team will always use best efforts to address and settle any requests or complaints you bring to its attention. You always have the right to approach the local privacy  authority with your request or complaint in Australia - the Office of the Australian Information Commissioner (OAIC) https://www.oaic.gov.au/ and in New Zealand the Office of the Privacy Commissioner https://www.privacy.org.nz/